SHIPPING DETAILS:
- Please make sure your address is correct before purchasing! This is to ensure that your items get to you safely and in the time frame provided
- I do my best to double check shipping addresses and work with shipping carriers to ensure smooth delivery of your items. Once I ship out an item, I cannot be responsible for mis-delivery errors via the shipping carrier or incorrect shipping information.
- If you receive your order damaged, please contact the shipment carrier to file a claim. Make sure to save your packaging materials and damaged items before filing. You can contact me via email after notifying the shipment carrier.
- I will do my best on my end to handle shipping mistakes to the extent that I can.
- If you realize you wrote the wrong address, please email me ASAP. There is a chance I can change it before mailing your items out!
PLEASE, DOUBLE CHECK YOUR ADDRESS ! :)
- I offer Estimated 3-5 day shipping to the United States, (including All 50 states, Armed Forces America, Armed Forces Europe, Armed Forces Pacific, and the following territories: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States Minor Outlying Islands, and U.S. Virgin Islands)
- I currently do not offer International Shipping
- You will receive tracking information in the shipment notification email that I send out after your order is processed. If you have any other questions, please email me!
* With current COVID-19 conditions, shipping and delivery times can take longer than stated above*
PROCESSING:
- It takes me about 1-5 days to Process your order, however be advised that this time can vary.
- If there is a high volume of orders, processing time may be delayed a few days. If there is a significant delay in your shipment, you will be notified via email or text or DM.
RETURNS AND EXCHANGES:
- I will happily accept returns!
- Please contact me within 5 days of purchasing
- Please ship the items back within 14 days of delivery
I CANNOT ACCEPT RETURNS FOR THE FOLLOWING:
- Items with applied discounts or items on sale
- Customized items or personalized items
I will accept returns and offer a refund if your item resulted in flaws or damages inflicted before shipping.
- Customer will be responsible for return shipping costs, and items must be returned in its original state. Meaning no new damages or defects.
- I can not accept exchanges or cancellations at this time
*If there is an issue with your order, please contact me via email and I will do my best to get back to you within 48 hours.
PAYMENT OPTIONS:
- There is an automatic sales tax applied at checkout
- This shop accepts payments through Stripe and Paypal
- Big Cartel is SSL protected and keeps your payment information secure. Information is never saved nor shared.
- If Stripe or Paypal is not accessible to you, please contact me via DM on Instagram or email so we can work out a payment method for you!
Last Updated January 12, 2022 @ 4:00 pm
Cipota Peludaa - Los Angeles, CA | Copyright © 2022 Cipota Peludaa. All Rights Reserved.